01Understand what happened
The cause, affected rooms and materials determine the cleaning required. Clean water calls for a different response from contaminated water or smoke residues. We establish the extent and distinguish what can be cleaned from issues needing technical assessment first.
02Work within a safe area
Cleaning begins only when the area can be accessed responsibly. Electrical risks, structural damage and potentially hazardous substances must not be underestimated. Immediate danger requires emergency services; cleaning does not replace a safety clearance or specialist remediation.
03Avoid spreading contamination
During the work, we consider separation of affected and clean areas. Suitable equipment is used to collect and remove soil or water. Materials that cannot be cleaned responsibly are not treated as though an ordinary cleaning visit will resolve the problem.
04Explain the next steps
After cleaning, we check the agreed work and report visible remaining damage or concerns. Building repairs, drying and remediation are not automatically included. Availability and timing are confirmed for each situation, with a clearly defined work area and cleaning objective.